Banrisul - Investor Relations Mobile
Banrisul ranks 3rd in the J.D. Power’s customer satisfaction ranking (Consumidor RS (Consumer RS) website - September 11, 2011)

Banrisul ranks 3rd in the J.D. Power’s customer satisfaction ranking
(Consumidor RS (Consumer RS) website - September 11, 2011)

In the first research that measures the level of customer satisfaction with retail banks in Brazil, Banrisul scored higher than the financial sector’s average.

J. D. Power of Brazil announced last week the results of the 2011 Brazil Retail Banking Customer Satisfaction StudySM, which measures the level of Brazilian customer satisfaction with the retail banks. The Banrisul obtained the 3rd place in the ranking of standard banks with 683 points (on a scale of 1,000 points), while average customer satisfaction within the financial industry was 679 points. In its first edition in Brazil, bank customers‘ satisfaction was measured by 6 factors and their importance for overall customer satisfaction:

The level of customers satisfaction in relation to their banking relationship is also pointed out in the ranking of the retail banks best rated by their customers. The higher the position in the ranking, the greater is the satisfaction of the account holders with their main financial institution.

Banrisul stood out among the retail banks in Brazil and achieved an outstanding performance, mainly due to the safety perception that the Bank passes along to its customers”, explains Célia Bastos, director of research at JD Power in Brazil..

The main factors that contributed to Banrisul’s high levels of customer satisfaction are related to the amount and convenient location of its banking correspondents, and its positive service interaction with customers. The expertise with and knowledge of Internet Banking was another highlight, as account holders have said they feel safe when using this channel to carry their daily banking transactions.

Banrisul’s ATMs also added points to satisfying customers. The speed to complete the transaction, the system’s user friendly features and the perceived operational safety when using the equipments were additional highlights..

About J.D. Power of Brazil

Established in Sao Paulo in 2010, JD Power of Brazil provides survey services on customer satisfaction, market intelligence and analysis of performance within the automotive, telecommunication and financial industries. Informations about J.D. Power of Brazil and its products is available on the website

About J.D. Power and Associates

Headquartered in Westlake Village, California, JD Power and Associates is a global marketing information services with more than 40 years of experience working in important financial sectors, offering solutions for market research, forecasting, performance improvements, social media and customer satisfaction. Assessments of quality and satisfaction made ??by the company are based on responses provided by millions of consumers every year. JD Power and Associates is a business of The McGraw-Hill Companies. Additional information is available on

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies is a global leader enterprise, working in the educational and financial information sectors and helping professionals and students to succeed in the Knowledge Economy. With leading brands including Standard & Poor‘s, McGraw-Hill Education, and the business energy information services Platts and JD Power & Associates, the corporation has approximately 21,000 employees spread across more than 280 offices in 40 countries. Sales in 2010 totaled US$6.2 billion. Other information is available on


Alexandre Pedro Ponzi
Head of Investor Relations
Telephone: +55 (51) 3215-3232

Contact IR

Phone: +55 51 3215-3232

© 2021 - Banrisul.
All rights reserved.